Our online shop remains open during lockdown. Orders are packed and delivered twice a week, slight delays are to be expected. FREE DELIVERY for orders over $50

Frequently Asked Questions

What are New Natural products made of?
Where are New Natural products manufactured?
Taiwan, where bamboo is abundant. 
Do I only have 120 days to use my New Natural before it starts decomposing?
No, your New Natural products will only start decomposing in a composting environment (compost bin/buried in soil). It's a durable product that can last for years if used with care.
The Bamboo Fiber Straws and Convenient Collection will start decomposing after 120 days in composting environment. While the Reusable Collection may take longer to start decomposing because of its thickness. It is suggested you break the reusable products to smaller pieces before putting them in your compost bin.
Chat with us to find out more about composting your New Natural.
Is it microwaveable?
All New Natural products except for the Bamboo Fiber Straws are microwaveable up to 80°C.
Is it dishwasher safe?
All New Natural products except for the Bamboo Fiber Straws are dishwasher safe. However if you want to maintain their looks, hand wash is recommended.
Can I return or get a refund on my New Natural?
We do have a Return and Refund Policy, you can read them here.